In the CPG industry, one of the most important factors when it comes to influencing sales is your customer service…

In the retail industry, no matter the sector, understanding customer behaviour is a constant challenge that both retailers and brands…

In today’s retail environment, customer experience plays a major role in not only the perception of your brand, but also…

In any retail environment, good customer service is the key ingredient in the recipe for success. Providing customers with a…

With the high level of competition in the CPG industry, especially due to the entrance of American stores in our…

It is common knowledge in the retail industry that online shopping is a major competitor for bricks and mortar stores.…

Customer experience is a complex entity, summed up by the total interaction a client has with your brand. This can…

Canada’s largest grocer recently released its fourth quarter numbers for 2012. The company reported a profit drop of 17.8 percent…

A report recently released by The Globe and Mail revealed that some retailers who are looking to boost productivity to…