So many are quick to say that traditional CPG retail is dead; that those bricks and mortar stores are headed the way of the dinosaur. But this extinction theory just isn’t backed up by current trends and statistics. While things have undeniably changed, grocery retail is undoubtedly alive and well in Canada.
This ebook takes a trip back in time to look at just how much retail has changed over the years, with a specific focus on grocery. From an early reliance on regular daily customers, to full-fledged self-service, to ecommerce, grocery sure has come a long way since the turn of the twentieth century.
From customer service, to online ecommerce, to marketing, this ebook covers it all.